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Impression about Healthcare Services at Medical Hospitals in Dhamar City, Yemen

Received: 7 November 2014     Accepted: 10 November 2014     Published: 22 January 2015
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Abstract

Health systems consist of all the people and actions whose primary purpose is to improve health. It is therefore urgent to assess current performance and to judge how health systems can reach their potential. This cross sectional study was conducted in Dhamar city, Yemen to assess the impression about level of the healthcare services. About 240 subjects agreed to participate in this study but analysis was carried out on 194 subjects who provided complete data on the variables of interest to this study. Participates satisfaction was measured using a semi-structured worker/patient judgments questionnaire. Participates were asked to supply the following information about themselves: age, sex, marital status, occupation, level of education, types of the hospital; employment, and monthly income. The overall level of satisfaction was assessed on a three point scale: 1= poor, 2= fair, 3= good. The results of the current study found that private hospitals have higher overall healthcare quality than public hospitals. This study indicated that patient of private hospitals are more satisfied and feel more trust in healthcare service provider than public hospitals. The result of the present study provided insights to both health care providers and hospital managers to improve service quality and patient satisfaction in the hospital environment in Yemen.

Published in American Journal of Health Research (Volume 3, Issue 1-2)

This article belongs to the Special Issue Oral Health Status in Yemen

DOI 10.11648/j.ajhr.s.2015030102.13
Page(s) 10-15
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2015. Published by Science Publishing Group

Keywords

Hospital, Socio-Demographic Characteristics, Healthcare, Services, Yemen

References
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[4] Andaleeb Syed Saad et al. (2007). Patient Satisfaction with Quality of Hospital Services in Bangladesh. Health Policy and Planning, 22:263-273.
[5] De Geydnt W. (1995). Managing the quality of health care in developing countries. Washington, DC, The World Bank.
[6] Calnan M. et al. (1994). Major determinants of consumer satisfaction with primary care in different health system. Family Practice, 11(4): 468-478.
[7] Andaleeb, S.S. (2001). Service quality perceptions and patient satisfaction: a study of hospitals in a developing country. Journal of Social Science & Medicine, Vol 52 (9), pp.1359-1370.
[8] Donabedian, A. (1980). Exploration in quality assessment and monitoring: Vol. 1. The definition of quality and approaches to its assessment. Ann Arbor, MI: Health Administration Press.
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[10] Epstein, K. R., Laine, C., Farber, N. J., Nelson, E. C., & Davidoff, F. (1996). Patients’ perceptions of office medical practice: Judging quality through the patients eyes. American Journal of Medical Quality, 11(2), 73–80.
[11] Nguyen Thi et al. (2002). Factors determining inpatient satisfaction with care. Social Science & Medicine, 54 493–504.
[12] Prasanna KS, Bashith MA, Sucharitha S. (2009). Consumer satisfaction about hospital services: A study from the outpatient department of a private medical college hospital at Mangalore. Indian J Community Med, 34:156-9.
[13] Hall, J. A. & M. C. Dornan. (1990). Patient socio-demographic characteristics as predictors of satisfaction with medical care: a meta-analysis. Social Science and Medicine, Vol 30, pp. 811-818.
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[16] Williams, S.J., & Calnan, M. (1991). Convergence and divergence: assessing criteria of consumer satisfaction across general practice, dental and hospital care settings. Journal of Social Science & Medicine, Vol 33 (6), pp. 707-716.
[17] Cooper-Patrick, L. et al. (1999). Race, Gender, and Partnership in the Patient-Physician Relationship. JAMA, Vol 282 (6), 583-589.
[18] Zemencuk, J. et al. (1996). Patients‘ desires and expectations for medical care: a challenge to improving patient satisfaction. American journal of medical quality, Vol 14, pp.21–27.
[19] Calnan, (1988). Towards a conceptual framework of lay evaluation of health care. Journal of Social Science & Medicine, Vol 27 (9), pp.927-9
Cite This Article
  • APA Style

    Hamzah A. Al-washali, Hamzah A. Al-Dawlah, Fadhel A. Al-Sanabani, Nasr H. Al-Qudaimi, Xiao-Guang Yue, et al. (2015). Impression about Healthcare Services at Medical Hospitals in Dhamar City, Yemen. American Journal of Health Research, 3(1-2), 10-15. https://doi.org/10.11648/j.ajhr.s.2015030102.13

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    ACS Style

    Hamzah A. Al-washali; Hamzah A. Al-Dawlah; Fadhel A. Al-Sanabani; Nasr H. Al-Qudaimi; Xiao-Guang Yue, et al. Impression about Healthcare Services at Medical Hospitals in Dhamar City, Yemen. Am. J. Health Res. 2015, 3(1-2), 10-15. doi: 10.11648/j.ajhr.s.2015030102.13

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    AMA Style

    Hamzah A. Al-washali, Hamzah A. Al-Dawlah, Fadhel A. Al-Sanabani, Nasr H. Al-Qudaimi, Xiao-Guang Yue, et al. Impression about Healthcare Services at Medical Hospitals in Dhamar City, Yemen. Am J Health Res. 2015;3(1-2):10-15. doi: 10.11648/j.ajhr.s.2015030102.13

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  • @article{10.11648/j.ajhr.s.2015030102.13,
      author = {Hamzah A. Al-washali and Hamzah A. Al-Dawlah and Fadhel A. Al-Sanabani and Nasr H. Al-Qudaimi and Xiao-Guang Yue and Abdullah G. Amran and Ahmed A. Madfa},
      title = {Impression about Healthcare Services at Medical Hospitals in Dhamar City, Yemen},
      journal = {American Journal of Health Research},
      volume = {3},
      number = {1-2},
      pages = {10-15},
      doi = {10.11648/j.ajhr.s.2015030102.13},
      url = {https://doi.org/10.11648/j.ajhr.s.2015030102.13},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajhr.s.2015030102.13},
      abstract = {Health systems consist of all the people and actions whose primary purpose is to improve health. It is therefore urgent to assess current performance and to judge how health systems can reach their potential. This cross sectional study was conducted in Dhamar city, Yemen to assess the impression about level of the healthcare services. About 240 subjects agreed to participate in this study but analysis was carried out on 194 subjects who provided complete data on the variables of interest to this study. Participates satisfaction was measured using a semi-structured worker/patient judgments questionnaire. Participates were asked to supply the following information about themselves: age, sex, marital status, occupation, level of education, types of the hospital; employment, and monthly income. The overall level of satisfaction was assessed on a three point scale: 1= poor, 2= fair, 3= good. The results of the current study found that private hospitals have higher overall healthcare quality than public hospitals. This study indicated that patient of private hospitals are more satisfied and feel more trust in healthcare service provider than public hospitals. The result of the present study provided insights to both health care providers and hospital managers to improve service quality and patient satisfaction in the hospital environment in Yemen.},
     year = {2015}
    }
    

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  • TY  - JOUR
    T1  - Impression about Healthcare Services at Medical Hospitals in Dhamar City, Yemen
    AU  - Hamzah A. Al-washali
    AU  - Hamzah A. Al-Dawlah
    AU  - Fadhel A. Al-Sanabani
    AU  - Nasr H. Al-Qudaimi
    AU  - Xiao-Guang Yue
    AU  - Abdullah G. Amran
    AU  - Ahmed A. Madfa
    Y1  - 2015/01/22
    PY  - 2015
    N1  - https://doi.org/10.11648/j.ajhr.s.2015030102.13
    DO  - 10.11648/j.ajhr.s.2015030102.13
    T2  - American Journal of Health Research
    JF  - American Journal of Health Research
    JO  - American Journal of Health Research
    SP  - 10
    EP  - 15
    PB  - Science Publishing Group
    SN  - 2330-8796
    UR  - https://doi.org/10.11648/j.ajhr.s.2015030102.13
    AB  - Health systems consist of all the people and actions whose primary purpose is to improve health. It is therefore urgent to assess current performance and to judge how health systems can reach their potential. This cross sectional study was conducted in Dhamar city, Yemen to assess the impression about level of the healthcare services. About 240 subjects agreed to participate in this study but analysis was carried out on 194 subjects who provided complete data on the variables of interest to this study. Participates satisfaction was measured using a semi-structured worker/patient judgments questionnaire. Participates were asked to supply the following information about themselves: age, sex, marital status, occupation, level of education, types of the hospital; employment, and monthly income. The overall level of satisfaction was assessed on a three point scale: 1= poor, 2= fair, 3= good. The results of the current study found that private hospitals have higher overall healthcare quality than public hospitals. This study indicated that patient of private hospitals are more satisfied and feel more trust in healthcare service provider than public hospitals. The result of the present study provided insights to both health care providers and hospital managers to improve service quality and patient satisfaction in the hospital environment in Yemen.
    VL  - 3
    IS  - 1-2
    ER  - 

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Author Information
  • Faculty of Demonstrative Sciences, University of Thamar, Dhamar, Yemen

  • Faculty of Demonstrative Sciences, University of Thamar, Dhamar, Yemen

  • Department of Conservative Dentistry, Faculty of Dentistry, University of Thamar, Dhamar, Yemen

  • Department of Pediatric Dentistry, Preventive Dentistry and Orthodontics, Faculty of Dentistry, University of Thamar, Dhamar, Yemen

  • Wuhan University of Technology, Wuhan, China

  • Department of Periodontology, Faculty of Dentistry, University of Thamar, Dhamar, Yemen

  • Department of Conservative Dentistry, Faculty of Dentistry, University of Thamar, Dhamar, Yemen

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